Most Frequently Asked Questions

Which credit cards can I use while shopping?

We accept Visa, MasterCard, American Express, and any other credit card supported by PayPal checkout. Please note: You do not need a PayPal account to checkout, as PayPal accepts credit card payments without having to login to their website.

Can I use PayPal?

Absolutely.

What currency are your prices in?

All prices are in U.S. Dollars (USD).

What is your Shopping Policy?

Our Shopping Policy can be found here.

What happens if I receive an item which is damaged, misprinted, or the wrong item was sent?

We will work with you to get things resolved.

In the event that you receive a damaged or incorrect item, or if a merch item is misprinted, please take photos of the item and its packaging. Then, contact us using the form on our Site. Contacting us about a damaged, incorrect or misprinted item must be done within 1 week of receiving your order, so that we have sufficient time to correspond with you and/or our merchandise fulfillment partner regarding the issue. After we review your email and photos, we will determine if it is necessary to ship a replacement item to you. Claims deemed an error on our part are covered at our expense.

For further details, please see our Shopping Policy.

When will my items be delivered?

The timing of shipments is different depending on what you have purchased.

CDs & Cassettes

Your parcel should arrive at your door as follows:

  • In Canada, within 2 to 8 business days.†
  • In the continental USA, within 4 to 11 business days.†
  • For international destinations, within 7 to 14 business days.†

† Shipping times are reasonable estimates based on our experience, but may vary with each order (as per the postal service and COVID-19 issues).

Merch (Clothing, Stickers, etc.)

All Merch items currently have about a 2 to 7 day processing period before they will ship. For a better estimate of when you can expect to receive a Merch order, please use our shopping cart’s “Calculate shipping” feature. To do this:

  • add the items you want to your cart
  • then, go to the cart and click “Calculate shipping”
  • enter your country, province, and postal code
  • then, click the “Update” button
  • you will then see your estimated delivery date along with an exact shipping rate

For further details, please see the Shipping Methods and Delivery Timing sections of our Shopping Policy.

Can I ship my order as a gift, or to another address?

Absolutely. During checkout, just use a Shipping Address that is different from your Billing Address.

Where do you ship from?

All CDs & cassettes ship from Ontario, Canada.

All merch items (clothing, stickers, etc.) ship from our merchandise fulfillment partner, which has locations across the globe. Depending on what you order, your items will ship from their location which is closest to your shipping address and which also has the items in stock. Please note that your order may be shipped from a country that is different from where your shipping address is located.

Any duties, taxes and related charges (if applicable) are the responsibility of the customer.

For further details, please see our Shopping Policy.

Is your online shopping secure?

Yes. Our site uses Secure Sockets Layer technology (SSL) which encrypts information you submit. SSL protects order information such as your name, shipping address, and phone number during transport across the Internet.

When you purchase an item from our Site, you will be redirected to PayPal for secure payment processing during checkout. Please note: You do not need a PayPal account to checkout, as PayPal accepts credit card payments without having to login to their website.

Also: When you submit your order, we only receive your name, postal address, email address, and phone number. PayPal DOES NOT supply us with your credit card number, or any other financial information about you. If you have a PayPal account, PayPal DOES NOT share your password or login information with us.

Your order data is stored on our Site’s secure server behind a firewall, and that data DOES NOT contain your credit card number, or any other financial information about you (as described above).

Your privacy is of great importance to us. For more information, please see our Privacy & Security Policy.